Curso Bonificable. Gestión Gratuita de la Bonificación. Según Ley 30/2015 Real Decreto 694/2017
De 09,30 a 13,00
23 y 24 de Febrero
60,00€
Exento de IVA
Licenciada en Geografía e Historia por la Universidad Autónoma de Madrid, Master en Marketing por la Universidad Autónoma de Madrid, Master “Facing competitive challenges” de Harvard University / IESE, Coach Ejecutivo.
Profesora asociada en el departamento de Financiación e Investigación Comercial de la Facultad de Económicas. Profesora Colaboradora para ICEMD/ESIC. Consultora autónoma para empresas Profesora colaboradora en la Universidad Politécnica y la Universidad Complutense de Madrid. Gerente de operaciones en ATENTO, Directora departamento de Telemarketing de IBERPHONE.
Los clientes deben ser el centro de la actividad de cualquier empresa y por tanto, todas las organizaciones deben preocuparse de que la “experiencia del cliente” sea lo más satisfactoria posible.
A través de este curso examinaremos las herramientas que nos permitirán analizar la Experiencia de nuestros clientes, medirla y establecer las vías para mejorarla e incrementar nuestra cuenta de resultados.
Analizaremos la importancia de la estrategia de Experiencia de Cliente en la transformación de las organizaciones, aprenderás a identificar los factores que la influyen y conocerás las herramientas de medición de la satisfaccion del cliente.
¡Participa en este curso y afianza tus conocimientos!
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